Terms and Conditions

By completing the checkout procedure you are placing an order with Aurum for the delivery of the requested items in accordance with our terms and conditions set out below.

Description Of Items
All items are described as accurately as possible. However please note that all measurements are approximate and, as gemstones are natural products, the precise colour may vary slightly from item to item. Aurum accepts no liability for any inaccuracy or incompleteness in these descriptions.

Postage and Packing
We do not charge for postage or packing. All items are shipped to you at no additional cost by Royal Mail recorded post if your purchase is less than £100 or Special Delivery if it is more than £100. Items which are to be delivered outside the UK will incur an additional charge which will be advised at checkout and sent via Royal Mail International Signed For.

Damaged/Faulty Items
We will replace or make a refund for any item which is damaged or faulty or sent in error. All claims must be made via email to shop@aurumdesign.co.uk or by post to Aurum, 21 Bedford Street, Norwich, Norfolk, NR2 1AR within five days of receipt and the original item(s) must be retained for return or inspection by Aurum if required. We will advise you of the best method of returning the item.

The price of each item is quoted on the website and includes any required tax charge at the prevailing rate. Price and availability information is subject to change without notice. Any legal  contract entered into through the purchase of items from this website shall be deemed to be made in the United Kingdom and shall be governed in accordance with the laws of England. NJS Ltd. trading as Aurum. Registered address: 96a Castle Lane West, Bournemouth, Hampshire.