Returns Policy

We sincerely hope that you will get many years of enjoyment from your purchase. Our aim is always to give you excellent customer service. If you have any problems then please contact us and we will do our best to resolve them to your satisfaction as quickly as possible. If for any reason your purchase is unsuitable, providing the item has not been worn and you have the receipt we will exchange within 28 days of purchase. Your statutory legal rights are not affected.

In the unlikely event that your purchase develops a fault within 12 months, please return it to us for assessment. We will then assess if the item is a manufacturing fault or is due to accident or wear and tear and act accordingly.

Aurum naturally complies with all trading standard legislation and comprehensive details of this legislation may be found by visiting We greatly value your custom and trust that you will wish to shop with us again. We welcome any feedback that may help us improve our service.