Our Online Exchange Policy
We sincerely hope that you will get many years of enjoyment from your purchase. Our aim is always to give you excellent customer service. If you have any problems then please contact us and we will do our best to resolve them to your satisfaction as quickly as possible. In the unlikely event that your purchase develops a manufacturing fault within 12 months we will repair it promptly free of charge and where this isn't possible offer an exchange or refund. We will always offer you an exchange or a refund if the fault occurs within the first 28 days.
The above applies to manufacturing faults and not those caused by accident, neglect, misuse or fair wear & tear. Your statutory legal rights are not affected. AURUM naturally complies with all trading standard legislation and comprehensive details of this legislation may be found by visiting www.tradingstandards.gov.uk. We greatly value your custom and trust that you will wish to shop with us again. We welcome any feedback that may help us improve our service.
Terms and Conditions
By completing the checkout procedure you are placing an order with Aurum for the delivery of the requested items in accordance with our terms and conditions set out below.
Description Of Items
All items are described as accurately as possible. However please note that all measurements are approximate and, as gemstones are natural products, the precise colour may vary slightly from item to item. Aurum accepts no liability for any inaccuracy or incompleteness in these descriptions.
Postage and Packing Charges
Postage and Packing
We do not charge for postage or packing. All items are shipped to you at no additional cost by Royal Mail recorded post if your purchase is less than £100 or Special Delivery if it is more than £100. Items which are to be delivered outside the UK will incur an additional charge which will be advised separately.
We will replace or make a refund for any item which is damaged or faulty or sent in error. All claims must be made via email to firstname.lastname@example.org or by post to Aurum, 21 Bedford Street, Norwich, Norfolk, NR2 1AR within five days of receipt and the original item(s) must be retained for return or inspection by Aurum if required. We will advise you of the best method of returning the item.
The price of each item is quoted on the website and includes any required tax charge at the prevailing rate. Price and availability information is subject to change without notice. Any legal contract entered into through the purchase of items from this website shall be deemed to be made in the United Kingdom and shall be governed in accordance with the laws of England. NJS Ltd. trading as AURUM. Registered address: 96a Castle Lane West, Bournemouth, Hampshire.